CQHCWC works to advance 'Beautiful Hospital' program

Updated: 2021-11-29


The Chongqing Health Center for Women and Children (CQHCWC) in Southwest China's Chongqing has taken a series of measures to advance the "Beautiful Hospital" program.

With an adherence to people and patient-oriented principles, the center has optimized its medical treatment process, improved its medical environment, and enhanced the medical experience to offer more convenient and efficient treatment to patients, according to Wang Jian, secretary of the Party committee of the CQHCWC.

The center has optimized its medical treatment process.

It has launched the staggered appointment booking treatment style and opened 11 ways for patients to make an appointment, so that they are able to get treatment services more efficiently. Patients can now swipe their cards, codes, or faces when seeing a doctor at the center.

It has also introduced a parking guidance system and signs, smart gate machines, and infrared automatic temperature measuring devices to shorten waiting times for patients.

To ensure the safety of infants and mothers, the center has also established safe delivery rooms, a donated milk bank, and follow-up clinics for high-risk infants. It has improved its neonatal critical illness referral network and built a telemedicine information network, offering remote consultations, remote ultrasounds, remote ECG and other services to help improve the quality of medical resources at grassroots hospitals in districts and counties.


The CQHCWC campus [Photo/CQHCWC]

The center has increased facilities to provide high-quality services.

The CQHCWC has made efforts to provide full-cycle and comprehensive services for women and children.

Through the daily sorting and collection of various suggestions for convenient services, the center has optimized WIFI coverage and signal strength and set up facilities such as service boxes, public phones, free wheelchairs, baby strollers, umbrellas, TVs, water boilers, mobile charging devices, vending machines, and cafes.

It has also set up vertical advertising machines and vertical information racks to spread health information and offer self-services. It also provides individualized diet guidance and nutritional recipes for pregnant women, infants and patients with special diseases.

640 (2).jpg

The interior of the CQHCWC [Photo/CQHCWC]

The center has built star-rated restrooms.

The CQHCWC has set up barrier-free facilities and children's toilets in outpatient and inpatient departments, improving hardware systems such as toilet ventilation and drainage, offering free toilet paper, non-slip handrails, call bells and other service facilities, and adding plants, paintings and other decorative objects. The satisfaction rate of the center's star-rated restrooms among patients and staff members has reached 94.2 percent.

In recent years, the CQHCWC has invested more than 5 million yuan ($782,000) in the "Beautiful Hospital" program, and has been selected as a demonstration unit among the first batch of "Beautiful Hospitals" in Chongqing.

Moving forward, the center will continue to advance the "Beautiful Hospital" program and ensure the safety and health of mothers and children.


A star-rated restroom at the CQHCWC [Photo/CQHCWC]